- Return Policy of Techtonics is transparent and quick which makes buyer trust us while placing order. We believe in value for money for product supply.
- Our policy lasts 7 days after delivery in case of Manufacturing Defects in Products.
- If you have any problems with your order, please notify us through email - firstname.lastname@example.org within duration of 7 days from delivery of shipment of any defective product. Do not forget to mention order id while mailing to us.
- Return Shipping Charges will be paid by buyer on exchanges and returns. Upon verification of a defect with the product, we will replace or repair the damaged products at free of cost with shipping prepaid by us.
- In case ,we do not have the product in stock to provide replacement, we will issue 100% refund.
- Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.
- To the product need to be exchanged, firstly, please send the photos and videos(if require) of damaged products to us. We will estimate the damages then decide the best way to exchange or return the product. If the particular item is not in stock to replace ,we will provide the full refund.
- Once your returns is approved, then a credit will automatically be applied to your credit card, Bank account, wallet or original method of payment, within a 5-7 working days at the discretion of the Techtonics.
- We guarantee to provide accurate descriptions and high quality product as mentioned in the website.
- In order to protect customers from shipping damage, item mismatch or parts missing etc., we are providing 2 days time (From the date of order delivery) to report the complaint by email us on email@example.com.
- Our technical team will verify the submitted details visually and will issue Return ID to return the material. Once we received the product our experts will verify the issue reported and will send the replacement items to the customer shipping cost prepaid by us.
- In case, we do not have the product in stock to provide replacement, we will issue 100% refund.
- Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way. Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason. TECHTONICS reserves the right to take the final decision on all refund request.
Exchanges (if applicable)
- We only replace items if they are defective or damaged due to manufacturing defect.
- If you need to exchange it for the same item, Please contact us through email and we will get back to you with further process of exchange.
Changing or Canceling An Order:
- Need change something about your order or just want it canceled? You can ask us (by Email only - firstname.lastname@example.org ) to change the items on your order, update an address or payment method, or just cancel it.
- Customer Service will get back to you by email within one business day regarding your request. Only orders that are still in status “Pending” or “Processing” can be altered or cancelled. If your order has already moved to a different status, you won’t be able to alter it or cancel it.
- In some cases Order cancellation may attract 5% bank charges depending on the payment methods used by customer.(It is because most of payment gateway providers collect their Commission even though order cancelled and refunded.).
- Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without valid reason. Techtonics reserves the right to take the final decision on all refund request. .
All refunds will be processed at the discretion of Techtonics. The above conditions are subject to Ahmedabad jurisdiction